Frequently Asked questions

Our bags and accessories are handcrafted using natural, eco-friendly materials such as straw, raffia, and other biodegradable fibers. We take pride in offering sustainable products that are both stylish and gentle on the environment.

All of our products are handmade by skilled artisans, using traditional techniques passed down through generations. We work closely with local craftspeople to ensure every piece is unique, high-quality, and ethically produced.

We ship worldwide! For local orders, delivery usually takes 3–5 business days. International shipping times vary by location but typically range from 7–14 business days. Since each item is handcrafted, we may need 1–2 extra days to prepare your order with care. Trust us—it’s worth the wait!

We get it—sometimes plans change! If you need to update your shipping address or modify your order, please reach out within 12 hours of placing it. After that, our team may have already begun packing your one-of-a-kind item. We’ll always do our best to accommodate you.